Скрипты общения
Приветствие
-How can I help you? Hello. What is your question? - Hello. Do you have any questions? - Greetings, dear user. We have received your question and will answer it shortly. - if you have any questions please feel free to ask - Hello. Please clarify your question. -(если пишет не на английском) Hello. Please write your request in English. Thanks. - Wait a minute, I check your account. - If you have any questions, I will answer them. - Hello. Thank you for your question.
Почему вы так хуево пишете? Вы там из СНГ что ли через гугл транслейт переводите?
-Our support team is represented by different nationalities. Specifically, I am from India, there are people from the USA, Europe and Asia. Depending on the country, our knowledge of the language and slang differs. Если после этого скажет что-то вроде: "А назови мне улицу конкретную в Индии или пришли фото с газетой с сегодняшней датой из Индии" Отвечаем: Your question is not related to the work of the exchange support service. If you have any other questions, I am ready to answer them.
Если подтвержу свой адрес, и после этого захочу вывести на другой адрес. Его нужно будет опять подтверждать?
-Yes, external address verification means account verification. After that, withdrawal to any address will be available. Verification of the address is required if the person has just registered or in the case when suspicious activity is noticed on the account.
Почему о вас нет информации в сети?/Пришлите ссылки на свои социальные сети
-Dear customer! We are an offshore institution and we care about our customer safety and privacy. Dear customer, as we told just before, we are an offshore institution and we are not able to disclose our company details to anyone. Here we have a lot of customers who are using our services every day and trading with quite big volumes of cryptocurrency. We always care about our customers privacy and safety and we do follow the Blockchain rules too. Keeping cryptocurrency to be anonymous as well as customer data non disclosure and company details too. For more questions feel free to to contact us via support@ВАШАПОЧТА.КОМ
Меня не устраивают ваши условия, не хочу депать
-These rules are written in our user agreement with which you agreed upon registration.
Я сделал депозит но деньги не пришли
-It can take up to 24 hours for funds to be credited to the account after the deposit. Please wait.
Как использовать промокод
-To use your referral code, go to the Wallet page and enter the code in the promo code field.
Если человек грубит в чате
-Hello. Please clarify your question. Warning. For being rude in the chat, you can get a temporary or permanent ban.
Если не знаете что отвечать
This question is not in my competence, please contact the corporate email.
Как создать свою реф.ссылку
-Creating referral links is only available for premium account holders.
Как получить премиум аккаунт (проверяйте сколько он уже депнул и меняйте суммы)
-A premium account is given to users the operations with zero comissions for the deposits, transfers and withdrawals. Your total deposits for the Premium status is 0.022 BTC/0.035 BTC, to get Premium status, you need to make a deposit of 0.013 BTC." The status will be updated automatically after 6 confirmations in the bitcoin network.
Ответы с почты
Могу я оплатить верификацию с суммы на балансе?
Unfortunately it is impossible. According to our rules, all of purchasing should be done from your external wallet.
Зачем нужна верификация внешного адреса
1. Accordingly to our Policy and Regulations each customer should proceed through external wallet verification procedure "Terms of Service"(3. НАЗВАНИЕ ВАШЕГО ДОМЕНА Account, "e"). All transfer and withdraw operations will be blocked until verification of external address. External wallet verification is mandatory option for everyone who are using our trading platform. This security feature is set in order to prevent any unauthorized withdrawals without your permission. We always care about our customer safety and security.
2. Verification of address is a mandatory requirement for the security and integrity of our customers' funds, more information you can get in User Agreement (12.5). After verifying the address you will be able to withdraw the money immediately. If you have any questions, I will answer them.
Помоги по-братски, выведи мне бабки
I understand you, but this procedure is automatic and I can't influence it.
Какие гарантии что мои деньги в безопасности
Guarantees for the protection of users' personal funds are written in User Agreement. Only you have access to your funds. We also recommend that you connect 2FA and go through KYC, this will protect your account from access by hird parties
На какой кошелек выводить
You can use any web or mobile wallet. We recommend using blockchain.com for bitcoin and myetherwallet for ethereum.
Если человек говорит возьмите ваш аккаунт и сами выведите
пиши что за смену ip могут заблокировать аккаунт и мы не будем рисковтаь
Почему домен зареган вчера?
We regularly change domain names due to dns blocking in asian countries (where more than 50% of our audience is located). If you need more detailed information, please contact our corporate email.
Почему Депозит/Вывод еще не подтвержден
Withdrawal or Deposit requests can take up to 24 hours to process.
Как перевести на сбер киви или еще шот
We are crypto currency exchange, here you can deposit/withdraw/trade only cryptocurrency( BTC, ETH, BCH). You can withdraw bitcoin only on external address ( for example blockchain.com). If you have any questions, I will answer them.
Как вывести
Go to the tab Withdraw, enter the amount, type of cryptocurrency and external address.
Как пользоваться трейдингом
To use the trading feature, you need to activate Premium status.
Мои документы проверили?
Your request for document verification has been reviewed. You can see the verification status on the Settings page. или Document Verification requests can take up to 24 hours. Please wait.
Что такое внешний адрес
The external address is the address on any Bitcoin wallet (blockchain.com or electrum as an example). Tab Withrdaw you can find in the main menu. If you do not see it, turn off automatic google translation of the page in the browser.
Повторите верификацию
Dear customer, verification of your passport has not been passed. Take a picture with passport in one hand and a sheet with the name of our exchange and today's date.
Не работает вывод или трансфер
Accordingly to our Policy and Regulations each customer should proceed through external wallet verification procedure. Withdrawal and transfer will be frozen until the external address verification. External wallet verification is mandatory option for everyone who are using our trading platform. This security feature is set in order to prevent any unauthorized withdrawals without your permission. We always care about our customer safety and security. This procedure is mandatory for the fight against illegal financial transactions. After the activation of your external address all funds on the balance will be immediately available for withdrawal.
Почему Домены новые
такс. я придумал как отвечать на вопрос какого хуя домены новые сказать что мы перезаключали договор аренды домена с компанией, предоставляющей домены ввиду изменения в налоговом законодательстве, и поэтому сайт от нас отключали. поэтому так отображается срок жизни сайта в английском законодательстве отменили один из прецедентов финансового права Если кому-то понадобиться
-We renegotiated the domain lease agreement with the company providing the domains due to changes in tax laws, and therefore the site was disconnected from us. Therefore, this displays the life of the site. English law abolished one of the precedents of financial law. Вот на английском И в конце добавь if you have any questions please feel free to ask Скажи что типа срок домена закончился и его опять выкупили мы, поэтому срок обнулился Но только от имени техподдержки
Что писать когда пишут что это скам
мы типа юридическая компания которая несете отвественность за средства внутри ее Accordingly to our Policy and Regulations each customer should proceed through external wallet verification procedure. External wallet verification is mandatory option for everyone who are using our trading platform. This security feature is set in order to prevent any unauthorized withdrawals without your permission. We always care about our customer safety and security.
Дайте данные вашей компании
Dear customer! We are an offshore institution and we care about our customer safety and privacy. Here we have a lot of customers who are using our services every day and trading with quite big volumes of cryptocurrency. We always care about our customers privacy and safety and we do follow the Blockchain rules too. Keeping cryptocurrency to be anonymous as well as customer data non disclosure and company details too. Dear customer! We are an offshore institution and we care about our customer safety and privacy. Dear customer, as we told just before, we are an offshore institution and we are not able to disclose our company details to anyone. Here we have a lot of customers who are using our services every day and trading with quite big volumes of cryptocurrency. We always care about our customers privacy and safety and we do follow the Blockchain rules too. Keeping cryptocurrency to be anonymous as well as customer data non disclosure and company details too. For more questions feel free to to contact us via support@ВАШАПОЧТА.КОМ
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